SHIPPING POLICY

Thank you for shopping with Glam x Rich Collection.

PROCESSING TIME

All orders require 1–3 business days for processing before shipment. Processing time begins once your payment is authorized and verified, and excludes weekends and holidays. Orders placed after 12:00 PM PST on Friday will begin processing on the following business day. Please note that selecting expedited shipping does not reduce processing time, and your shipping time is not the same as your delivery time. When your order ships, you will receive an email with tracking information.

SHIPPING RATES

Your shipping cost is calculated at checkout using current USPS rates, based on your address and the weight of your order. Free standard shipping is applied automatically on U.S. orders of $100.00 or more.

DOMESTIC SHIPPING

All domestic orders are shipped via USPS.

  • USPS Ground Advantage: estimated 2–5 business days after processing
  • USPS Priority Mail: estimated 2–3 business days after processing
  • USPS Priority Mail Express: estimated 1–2 business days after processing for orders placed before 12:30 PM EST

USPS Priority Mail Express is the only USPS service that offers a delivery guarantee.

Please be advised: if you place an express (next-day) order after 12:00 PM on Thursday or anytime on Friday, you will not receive your order until Monday.

INTERNATIONAL SHIPPING

We ship worldwide. International orders are shipped via USPS International Mail, with an estimated delivery time of 10–15 business days after processing. International delivery times are estimates and may vary due to customs inspections, carrier delays, weather or other unforeseen circumstances. International orders may be subject to customs duties, taxes or import fees charged by your country, and these are the customer's responsibility.

PRE-ORDER ITEMS

Pre-orders are processed within 1–4 weeks, subject to change based on availability. Please review the product description for the shipping date and details of each pre-order item. If your order includes a pre-order item, your order will ship when the pre-order item is ready, according to its listed shipping date. You will receive an email if there is a delay, and a shipping confirmation with tracking information once your order ships.

CORRECT SHIPPING ADDRESS

To make sure your package is delivered within our advertised time frame, please enter your full, correct address, using correct abbreviations and spacing. If there is an issue verifying your address, customer service will contact you to resolve it. If we cannot reach you after several attempts, your order will be canceled and your payment refunded.

If you realize you entered your shipping address incorrectly, contact us right away at support@glamxrich.com. If your order was placed on the weekend, please email us first thing Monday morning. We will do our best to update the address, but if the order has already shipped we cannot take responsibility for incorrect information. Glam x Rich Collection is not responsible for delays, losses or returned packages resulting from incorrect shipping information entered at checkout.

ORDER TRACKING

Tracking information will be emailed once your shipping label has been created. Please allow up to 24–48 hours for tracking information to update in the USPS system. You can also use Track My Order.

SHIPPING DELAYS

Shipping times are estimates only and are not guaranteed. Glam x Rich Collection is not responsible for shipping delays caused by:

  • USPS carrier delays
  • Weather conditions
  • Natural disasters
  • Customs processing
  • Holiday shipping volumes
  • Incorrect addresses provided by customers
  • Other circumstances beyond our control

REFUSED OR RETURNED SHIPMENTS

Shipping fees are non-refundable. If you refuse a shipment, or a package is returned because of an incorrect address or because it was unclaimed, you will be responsible for the original shipping charges plus the cost of returning the package to us. These charges will be deducted from any applicable refund.

DELIVERED, LOST OR STOLEN PACKAGES

Once USPS tracking shows that a package has been delivered, Glam x Rich Collection is not responsible for lost, stolen or missing packages, and we do not issue refunds for packages marked as delivered. If your package is marked as delivered but you cannot find it, please contact USPS directly at 1-800-ASK-USPS (1-800-275-8777) or your local post office. Customers should contact USPS directly to start a claim for packages lost or damaged in transit. Packages shipped with USPS Priority Mail or USPS Priority Mail Express may qualify for USPS insurance coverage.

SIGNATURE CONFIRMATION

Orders over $500.00 may require signature confirmation. An adult must be available to sign for the package. If delivery is unsuccessful and the package is returned to us, additional shipping fees may apply to reship the order.

NOT IN STOCK ITEMS (NIS)

Although inventory is updated regularly, occasional inventory discrepancies may occur. If an item you purchased is unavailable, a refund will be issued for that item. Refunds typically post within 3–5 business days depending on your financial institution.

CONTACT US

For questions about your order or shipping, email support@glamxrich.com. Customer service hours are Monday – Friday, 10:00 AM – 2:00 PM PST (closed Saturday, Sunday and holidays).

Thank you for shopping with Glam x Rich Collection.