FAQ
SHIPPING & ORDERS
How long does it take to ship?
Orders process in 1 to 3 business days, then ship by USPS. Ground Advantage arrives in about 2 to 5 business days, Priority Mail in 2 to 3, and Priority Mail Express in 1 to 2. See our Shipping Policy.
Do you offer free or express shipping?
Yes. Free standard shipping is applied automatically at checkout on U.S. orders of $100 or more, and USPS Priority Mail Express is available at checkout. Shipping costs are calculated at checkout using current USPS rates. Please note: if you place an express (next-day) order after 12 PM on Thursday or anytime on Friday, you will not receive your order until Monday.
Do you ship internationally?
Yes, we ship worldwide by USPS International Mail, about 10 to 15 business days after processing. Customs duties and import fees are paid by the customer.
How do I track my order?
You'll get a tracking email once your label is created. You can also use Track My Order.
I entered the wrong shipping address. What do I do?
Email support@glamxrich.com as soon as possible. If you ordered on the weekend, email us first thing Monday morning. We'll do our best to update it before your order ships.
Can I change or cancel my order?
Orders process quickly, so we usually can't change or cancel an order once it's placed. Please double-check your size and address before checking out. If a cancellation is approved, you'll get a confirmation email and your refund will go back to your original payment method within about 3 to 5 business days.
How do pre-orders work?
Pre-orders are processed within 1 to 4 weeks, subject to change based on availability. Check the product description for each pre-order item's shipping date. If your order includes a pre-order item, the order ships when that item is ready. We'll email you if there's a delay, and send tracking once it ships.
RETURNS & EXCHANGES
Can I return or exchange an item?
We are currently not accepting returns or exchanges. All sales are final. See our Return Policy for final sale items.
The item I received is damaged or wrong.
Email support@glamxrich.com within 48 hours of delivery with your order number and photos. If you received the wrong item or a damaged product, we will cover the return cost.
My package says delivered but I don't have it.
Please contact USPS or your local post office. We are not responsible for packages marked as delivered.
PRODUCTS & SIZING
How do your styles fit?
Most styles fit true to size. Model height and size are listed on each product page. If you are between sizes, we suggest sizing up. See our Size Chart.
How often do you restock?
Most items are restocked within 2 to 4 weeks, depending on how soon the manufacturer restocks. Not all items will be restocked. Tap "Email me when available" on a sold-out product to get an alert.
PAYMENT & OFFERS
Can I buy now and pay later?
Yes. Check out with Shop Pay or Afterpay to split your order into 4 interest-free payments.
Do you have discounts?
Join the Glam List and get 15% off your first order. Your code arrives by email.
ABOUT US
Where is your store located?
We're online only and open 24/7 at glamxrich.com.
How do I contact you?
Orders, shipping and returns: support@glamxrich.com
General questions: info@glamxrich.com
Press, PR, collaborations, UGC and affiliates: partnerships@glamxrich.com
Customer service hours are Monday to Friday, 10 AM to 2 PM PST. We're closed Saturday, Sunday and holidays, and reply within 1 to 2 business days.